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1. What to bring when visiting our showrooms

You can bring blueprints, samples of paint colors, counter top samples, cabinet finishes and any inspirational items that will help us help you.

2. Do I need an appointment?

You are welcome at anytime during our showroom hours. If you would like to make an appointment we will be happy to accommodate you.

3. How do I decide which colors to choose?

Our staff will be more than happy to help you in your selection process. Please bring all of your inspiration pieces and our incredible staff will be happy to assist you.

4. Can I take samples home?

We are happy to loan samples with a refundable deposit. In the case of a strike-off or special order piece there is a non-refundable charge for the piece plus shipping and handling.

5. Is it necessary to fill out a selection sheet?

The selection sheet organizes your choices for the material for your project. It details everything your contractor, design professional, dealer or builder will need to complete your order.

6. Is there someone to help me with my design ideas?

We are proud of our very talented and knowledgeable design staff. We are eager to work with you to bring your vision to life.

7. How long will it take to get my tile?

Material in stock in one of our warehouses will be available within 2 days. Special order material is often 2-3 weeks. Custom made orders can be up to 8 weeks. Freight charges apply to all non-stock special order items.

8. Do you have tile that will work with my budget?

We are so pleased to offer tiles at every price point. Please have an idea of what your budget is for your project. If you have an allowance for tile please ask if that includes installation.

9. What is the difference between ceramic and porcelain?

Porcelain tiles are very dense and have a water absorption rate of less than .5%. Ceramic tiles are made predominately of white clay body and have a water absorption rate of greater than .5%. Most porcelain tiles can be used indoors as well as outdoor. Most ceramic tile can be used indoor only. There are exceptions and we will be happy to give you all of the correct information.

10. Can you match this tile?

Matching older tile can be a challenge. The more information you can provide for us the better our ability to help you. Did the tile come from our company originally? Do you have the original box or product name? Are you trying to do a repair? Are you adding to an existing space? Having these answers will help us help you.

11. How do I order my tile?

Our tiles are sold through the trade: Tile Contractors, Retail Dealers, Architects, Designers and Builders. You will need to consult with your trade professional for measuring your tile and placing the final order.

12. Should crackle tiles be sealed?

It is recommended by the manufacturers we represent that crackle tiles always be sealed.

13. What is V-1, V-2, V-3 and V-4?

This rates the shade and texture variation that exists in tiles:

V-1 Low shade and texture within each carton

V-2 Distinguishable differences in texture and pattern within each color

V-3 High shade and texture variation within each carton. (It is imperative that tiles from various cartons be continually blended during installation to insure optimum appearance.

V-4 Random variations of shade and texture within each carton. (It is imperative that tiles from various cartons be continually blended during installation to insure optimum appearance)

14. The tile I am interested in is a Group IV. What does that mean?

The following are world-wide classifications:

Group I – Light residential traffic (baths and bedrooms)

Group II – Moderate residential Traffic (areas in a home excluding kitchens, hallways and areas near external entryways)

Group III – Residential traffic (maximum residential traffic in all area of a home)

Group IV – Commercial traffic (public area where moderate to heavy traffic occurs such as hotel lobbies, restaurants, supermarkets and banks)

15. How do I clean my porcelain tile?

Sweep, vacuum and damp-mop using a cleaner specifically made for tile.

16. Should I seal my porcelain tile?

Typically no, although you may want to seal your grout, or choose a stain resistant grout such as Custom Building Products FUSIONPRO.

17. How do I clean my glass tile?

Glass cleaners may be used in some cases. It is always best to check with the manufacturer to be sure you are using a recommended product. We will be happy to check on that for you.

18. What is the primary difference between Limestone, travertine and marble?

All three varieties of stone are calcium carbonate based. Limestone and travertine are both sedimentary materials, primary difference being the presence of holes in travertine due to its formation around mineral springs. Marble is a metamorphic material, and is essentially limestone that has undergone a change or recrystallization due to pressure or heat.

19. What is the difference between cross-cut and vein-cut?

Vein-cut provides a linear appearance. Cross-cut provides a smoother clouded appearance. These terms typically apply to travertine.

20. Do I have to seal my natural stone?

Yes, all natural stone must be sealed.

21. How do I clean my natural stone?

pH neutral cleaners specifically manufactured for the care of natural stone are recommended. Follow the directions for the products you choose.

22. I would like my tiles laid in an offset pattern. What is the recommendation?

Per TCNA guidelines, running bond / brick joint patterns using tiles greater than 18″ are to be set with a maximum offset of 33%.  For very long tiles, such as a 48″ plank, manufacturers recommend using a 25% offset.

23. What type of grout do I use for my tile?

The type of grout used is typically related to the width of the grout joint.  If the tile will be laid with a grout joint of less than 1/8″, a non-sanded grout should be used.  If the joint is greater than 1/8″, a sanded grout should be used. 

There are also unique grout products, such as Fusion Pro from Custom Building Products, that will work with any joint width from 1/16″ to 1/2″.  For more information about Fusion Pro, click here. (